Frequently asked questions

Renters pay a monthly service fee on the rent, and owners pay according to the plan they choose. That is all Zaya earns, and there is no commission.

No. A broker takes their commission on signing day. Zaya earns from the monthly rent, so its interest is that the lease goes well for both sides for its whole length.

A written lease between the owner and the tenant, with Zaya a party to it as the property manager.

The first month's rent and the service fee, and no commission. We'll set out any other amount exactly before you sign.

Zaya. You tell us, and we send the technician and follow it through.

You verify your ID once, at the office, before the contract. The website will never ask for your national ID or salary.

Maadi, Nasr City and the 5th Settlement for now. If yours isn't one of them, send your request anyway and we'll tell you as soon as we start there.

On the collection and full-management plans, we collect the rent and pay it to you on a fixed day each month, with a statement.

Zaya follows it up with them, not you. That is part of the letting + collection and full-management plans.

Someone from Zaya comes to the flat at the time we confirm with you, inspects and photographs it in person, and then we talk about the plan and the price.